Executive Vice President's Message
Connecting with Our Customers

We work for you.  This is a fact that remains present in all we do each day at the CLSI staff office.  You are vastly diverse in occupation and geography, and, as a result, so are your needs. Therefore, working for you means making continuing efforts to understand you, our customer—and our employer.

This month’s issue of eNews introduces the new column, “Standards in Action,” which will illustrate how, in specific, localized settings, our standards are promoting a central part of our organizational mission:  the improvement of quality in health care.  I look forward to this being one of our most popular columns, as it unites the hard work of our volunteers and staff in the practical application of our documents.

We want to look at things from a fresh perspective, and the best way is to ask you how we can do it better.  This fall we will be launching a major customer/member survey, centered around three areas under consideration for assessment and improvement by our Board of Directors:

• Marketplace understanding & acceptance of our name change from NCCLS to CLSI
• Membership categories and benefits
• Electronic products – current products and future interest

In a twist on recent trends, we will be conducting this survey via traditional hard copy mail service.  Statistics show that while paper format is more expensive, response rates for paper surveys are typically much higher.

Thanks for your anticipated support of the survey and please do not hesitate to call Timothy Roscoe, CLSI Director, Communications at +610.688.0100, ext. 129 (troscoe@clsi.org) or myself at ext. 116 (gfine@clsi.org) with any comments or suggestions you may have.

Glen

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